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Cruise lines keep passengers online while they're at sea

02/09/2003

By ROBERT W. BONE / Special Contributor toThe Dallas Morning News

AT SEA, IN THE CARIBBEAN – Once upon a time those who went to sea felt they had entered a special new universe, totally apart from modern life.

Surrounded by a vast, unforgiving ocean, the ship was an island itself, a separate society unconnected and virtually unrelated to the world on land. Short of casting a message to the seas in an empty bottle, passengers cut the cords that bound them to friends, relatives, enemies, the stock market and the social order in general – at least for the length of the voyage.

Now it looks as if those days are gone for good.

Today's cruisers bring their high-tech land lives – from family gossip to world affairs and video games – with them onto the decks and into the staterooms of some of the world's modern cruise ships.

Some vessels have embraced the high-tech world more than others. Cabins have had some kind of television set for a decade or two, of course, but increasingly these TVs do a lot more than let you watch the cruise director yuck it up with the crowd playing bingo on the Promenade Deck.

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World affairs come in via CNN. There are VCRs and maybe DVD players, so you can bring your own movies or borrow some from the purser's office. Some shipboard TVs let you gamble without going to the casino, and you may even watch your daily onboard expenses mount as drinks and shore excursions are added to the final bill.

But nothing seems to have hit the cruise industry more than the popularity of seagoing Internet cafes. Now that geo-synchronous satellites hover over the world's oceans, passengers have largely abandoned postcards and cables in favor of e-mail to keep in contact with homes and home offices.

Now nearly all high-profile cruise ships are running full steam ahead in constructing Internet rooms, some of them designer-decorated in rich polished teak wood in keeping with the required luxury aboard the world's floating palaces.

Passengers should be aware, however, that a satellite connection isn't always as reliable as their facilities back home. And before turning off your trusty desktop, it's advisable to ask your Internet service provider for the best method of getting connected.

As with the world's Internet cafés, this is usually done via webmail, a method of contacting your Internet service provider's Web site, and then entering the necessary user name and password to access your mail from a remote location.

Of course, there are other ways of keeping in touch. Cabin telephones connected to the satellite may run $9 to $12 a minute, and equally expensive fax services are also available at sea. (Incoming faxes and incoming e-mails delivered to the cabin may be free, but check.) Other kinds of electronic passenger interactivity vary widely from ship to ship and among cruise lines. Here are a few who answered a recent survey (an electronic one, of course) on these subjects.

Royal Caribbean Cruise Lines: With an eye cocked to the sailing businessman as well as to the leisure passenger, this line's ships have wired their conference rooms and other areas for audio, video and computer PowerPoint presentations.

Throughout the fleet, Internet-capable computers have been installed in the library, business center or other public areas. On some ships, passengers also can use these computers to book their shore excursions. Some newer ships are being fitted with in-cabin Internet ports for guests traveling with laptops.

Carnival Cruise Lines: Carnival is installing Internet cafes on all of its ships. Also on the high-tech front, the line is proud of the new infrared listening devices it is installing on its some of its vessels to help the hearing-impaired. Available in the main show lounge, the special earphones are provided without charge.

Crystal Cruises: In addition to a wide variety of TV programming, Crystal guests may borrow VHS tapes or DVD disks to play on TVs in their own staterooms.

On some of Crystal's ships, children's game rooms have Sony Play Stations, along with some PCs equipped with games and educational software.

Access to the Web in Crystal's Internet cafes run $1.25 a minute. For passengers who lack an e-mail address, Crystal will provide them with one for the duration of the voyage.

Seabourn Cruise Line: Seabourn, too, has free VHS tapes for passengers to use on their cabin TVs. Internet access in the computer center is 50 cents a minute. Personal laptop access, however, is forbidden. In 2003, Seabourn is installing a new Bose/CD stereo system in the staterooms. It is also planning to create a complimentary "Seabourn Sounds" compilation CD that guests can take with them at cruise's end.

Norwegian Cruise Lines: The line says it's the first major operator to have opened an Internet café. In 1999, Norwegian placed nine computers inside the existing Coffee Bar.

Today it takes pride in its modern remote wireless Internet access system, which is being installed across the fleet. Passengers can bring their laptops on board, get a wireless network card from the purser, and then be able to access the Internet from several locations throughout the ship.

There are no plans for a cabin laptop hookup such as offered by Celebrity Cruises, however. Cost for the Norwegian service is $10 a day. And if a passenger doesn't have his own laptop, he or she can rent one for $35 a day.

Princess Cruises: Princess didn't answer our survey, but the line does offer an AOL Internet Café on both the Grand Princess and the Star Princess. There's no way to send attached picture files, but each of the flat screen displays on the computers is wired with a camera so your friends at home can see you sitting at a Princess computer in the Internet café.

Unlike on most other ships, America Online members can also use the popular chat facility to type in real time to land-locked AOL friends.

High technology can be appreciated also in the video game room on the Grand Princess, which spreads out the grandest electronic fun facility I have seen in two decades of traveling on cruise ships.

Radisson Seven Seas: Facilities vary somewhat among Radisson ships, but all feature computer classes and 24-hour Internet access ($1 per kilobyte or in some cases, 75 cents per minute).

The company's five ships have relatively few Internet capable computers, especially small vessels such as the Paul Gauguin and the Song of Flower.

Some cabins on the Diamond and the Navigator have data ports in the cabin that can be used by laptops with a modem. Many will consider the costs prohibitive, however: $15 a minute on the Diamond, or $6.50 per minute on the Navigator or the Mariner.

Robert W. Bone is a free-lance writer in Hawaii.